FAQs

📦 Orders & Products

How do I place an order?

Browse our collection, select your item, click "Add to Cart," and proceed to checkout. Follow the prompts to enter your shipping and payment details. You'll receive a confirmation email once your order is placed.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.

Can I change or cancel my order?

Please contact us immediately at qmwq6593@outlook.com if you need to change or cancel your order. Once an order has been shipped, we cannot make changes.

🚚 Shipping & Delivery

How long does shipping take?

UK Standard: 3–5 business days | UK Express: 1–2 business days | International: 7–14 business days. Processing takes 1–3 business days.

How can I track my order?

You'll receive a tracking number via email once your order ships. Allow up to 24 hours for tracking updates to appear.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs are calculated at checkout. International orders may be subject to customs duties.

🔄 Returns & Refunds

What is your return policy?

You have 14 days from delivery to return unused items in original condition. Contact us at qmwq6593@outlook.com to initiate a return.

How long does a refund take?

Once we receive and inspect your return (3–5 business days), refunds are processed within 5–7 business days to your original payment method.

What if I receive a damaged item?

Contact us within 7 days of delivery with photos at qmwq6593@outlook.com. We'll arrange a replacement or full refund at no cost.

💳 Account & Security

Is my payment information secure?

Yes, we use SSL encryption and Shopify's secure payment gateway. We do not store your full payment details on our servers.

Do I need an account to order?

No, you can check out as a guest. Creating an account allows you to track orders and save your information for faster checkout.

Still Have Questions?

Our customer service team is here to help you Monday–Friday, 9am–5pm GMT.

Email: qmwq6593@outlook.com | Phone: 020 8633 1818

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