FAQs
Frequently Asked Questions
Find quick answers to common questions. Can't find what you're looking for? We're here to help.
📦 Orders & Products
Browse our collection, select your item, click "Add to Cart," and proceed to checkout. Follow the prompts to enter your shipping and payment details. You'll receive a confirmation email once your order is placed.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.
Please contact us immediately at qmwq6593@outlook.com if you need to change or cancel your order. Once an order has been shipped, we cannot make changes.
🚚 Shipping & Delivery
UK Standard: 3–5 business days | UK Express: 1–2 business days | International: 7–14 business days. Processing takes 1–3 business days.
You'll receive a tracking number via email once your order ships. Allow up to 24 hours for tracking updates to appear.
Yes, we ship to select international destinations. Shipping costs are calculated at checkout. International orders may be subject to customs duties.
🔄 Returns & Refunds
You have 14 days from delivery to return unused items in original condition. Contact us at qmwq6593@outlook.com to initiate a return.
Once we receive and inspect your return (3–5 business days), refunds are processed within 5–7 business days to your original payment method.
Contact us within 7 days of delivery with photos at qmwq6593@outlook.com. We'll arrange a replacement or full refund at no cost.
💳 Account & Security
Yes, we use SSL encryption and Shopify's secure payment gateway. We do not store your full payment details on our servers.
No, you can check out as a guest. Creating an account allows you to track orders and save your information for faster checkout.
Still Have Questions?
Our customer service team is here to help you Monday–Friday, 9am–5pm GMT.
Email: qmwq6593@outlook.com | Phone: 020 8633 1818
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