At Zanerion ("we," "us," "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website zanerion.shop (the "Site"). Please read this policy carefully. By using the Site, you consent to the practices described herein.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

• Contact Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit/debit card details, PayPal account information (processed securely by third-party payment processors; we do not store full payment details)
• Account Information: Username, password, order history (if you create an account)
• Communication: Any information you provide when contacting customer service, leaving reviews, or submitting inquiries
• Marketing Preferences: Your preferences for receiving marketing communications

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
• Usage Data: Pages viewed, time spent on Site, links clicked, referral source, navigation paths, search queries
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience (see Section 6 below)

C. Information from Third Parties

We may receive information about you from third-party service providers, including:

• Payment Processors: To confirm payment and prevent fraud
• Shipping Carriers: To facilitate delivery and provide tracking updates
• Analytics Providers: To understand Site usage and improve our services
• Social Media Platforms: If you interact with our social media accounts

2. How We Use Your Information

We use your personal information for the following purposes:

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

A. Service Providers

We share information with trusted third parties who assist in operating our business:

• Payment Processors: Shopify Payments, PayPal, Stripe (to process payments securely)
• Shipping Carriers: Royal Mail, DPD, UPS, Evri (to deliver orders)
• IT and Analytics: Shopify, Google Analytics, Microsoft Clarity (to manage the Site and analyze usage)
• Email Marketing: Klaviyo, Mailchimp (to send marketing communications with your consent)

These parties are contractually obligated to protect your information and may only use it for the purposes for which it was shared.

B. Legal Requirements

We may disclose your information if required to do so by law or in response to:

• A court order, subpoena, or legal process
• A government or regulatory request (including tax authorities)
• Protecting the rights, property, or safety of Zanerion, our customers, or others
• Enforcing our Terms of Service

C. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4. Data Security

5. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (e.g., tax records, which may require retention for up to 7 years under UK law)
• Resolve disputes and enforce our agreements
• Maintain business records for accounting and auditing purposes

When information is no longer needed, we securely delete or anonymize it. For customer accounts, you may request deletion at any time.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Site.

Types of Cookies We Use:

• Essential Cookies: Required for Site operation (e.g., shopping cart, checkout, login). Cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language, currency).
• Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect Site functionality. For more information, visit www.aboutcookies.org.

7. Your Rights (UK & EU Residents)

If you are located in the United Kingdom or the European Union, you have the following rights under the UK GDPR and EU GDPR:

To exercise any of these rights, contact us at qmwq6593@outlook.com. We will respond within 30 days. You may also contact the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Children's Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete it. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

9. International Data Transfers

If you are located outside the United Kingdom, your information may be transferred to, stored, and processed in the UK or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses (SCCs) where required. By using our Site, you consent to such transfers.

10. Third-Party Links

Our Site may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Marketing Communications

With your consent, we may send you marketing emails about new products, special offers, and updates. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at qmwq6593@outlook.com with "Unsubscribe" in the subject line

Please note that even if you opt out of marketing, we will still send transactional emails related to your orders (order confirmations, shipping updates, etc.).

12. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not receive discriminatory treatment for exercising your rights

To exercise your California privacy rights, contact us at qmwq6593@outlook.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. In the event of material changes, we will notify you via email or a prominent notice on our Site.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: qmwq6593@outlook.com
Phone: 020 8633 1818
Address: 6 Blengate Close, Westbere, Canterbury, CT2 0FE, United Kingdom

For privacy-related inquiries, please include "Privacy Request" in the subject line to help us respond more quickly.