Refund policy
:root { --primary: #2c3e50; --primary-dark: #1a2a3a; --accent: #e67e22; --accent-light: #f39c12; --gray-light: #f8f9fa; --gray: #6c757d; --white: #ffffff; --shadow: 0 10px 30px rgba(0,0,0,0.08); } * { margin: 0; padding: 0; box-sizing: border-box; } body { font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif; line-height: 1.6; color: #2c3e50; background: linear-gradient(135deg, #f5f7fa 0%, #fff 100%); } .container { max-width: 1200px; margin: 0 auto; padding: 60px 24px; } .page-header { text-align: center; margin-bottom: 48px; } .page-header h1 { font-size: 48px; font-weight: 700; background: linear-gradient(135deg, var(--primary) 0%, var(--accent) 100%); -webkit-background-clip: text; -webkit-text-fill-color: transparent; background-clip: text; margin-bottom: 8px; } .last-updated { color: var(--gray); font-size: 14px; text-align: center; margin-top: 8px; } .policy-card { background: var(--white); border-radius: 32px; padding: 40px; box-shadow: var(--shadow); margin-bottom: 32px; } h2 { font-size: 28px; margin: 0 0 20px 0; color: var(--primary); display: inline-block; border-bottom: 3px solid var(--accent); padding-bottom: 8px; } h3 { font-size: 20px; margin: 28px 0 16px 0; color: var(--primary); } .steps-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 20px; margin: 24px 0; } .step { background: var(--gray-light); padding: 24px; border-radius: 20px; text-align: center; transition: transform 0.3s; } .step:hover { transform: translateY(-5px); } .step-number { width: 48px; height: 48px; background: linear-gradient(135deg, var(--accent), var(--accent-light)); border-radius: 50%; display: flex; align-items: center; justify-content: center; margin: 0 auto 16px; color: white; font-weight: bold; font-size: 20px; } .step h4 { font-size: 18px; margin-bottom: 12px; color: var(--primary); } .step p { font-size: 14px; color: var(--gray); } .cost-table { width: 100%; border-collapse: collapse; margin: 24px 0; background: var(--gray-light); border-radius: 20px; overflow: hidden; } .cost-table th, .cost-table td { padding: 14px 20px; text-align: left; border-bottom: 1px solid #e9ecef; } .cost-table th { background: var(--primary); color: white; font-weight: 600; } .cost-table tr:last-child td { border-bottom: none; } .badge-nonreturn { background: linear-gradient(135deg, #fee, #ffe); border-left: 4px solid #e74c3c; padding: 20px 24px; border-radius: 20px; margin: 24px 0; } .info-card { background: linear-gradient(135deg, #eef2ff, #fff); padding: 20px 24px; border-radius: 20px; margin: 24px 0; border-left: 4px solid #27ae60; } .contact-box { background: linear-gradient(135deg, var(--primary), var(--primary-dark)); color: white; padding: 32px; border-radius: 28px; margin-top: 40px; text-align: center; } .contact-box a { color: var(--accent-light); text-decoration: none; } ul { margin-left: 24px; margin-bottom: 20px; } @media (max-width: 768px) { .container { padding: 40px 20px; } .page-header h1 { font-size: 32px; } .policy-card { padding: 24px; } }
Returns & Exchanges
We want you to love your purchase. If something isn't quite right, we're here to help.
✅ Return Eligibility
- 14 days from delivery date to initiate a return
- Items must be unused, unwashed, in original condition
- All tags and packaging must be intact
🚫 Non-Returnable Items
Earrings, intimate apparel, face masks, gift cards, final sale items, and items damaged by misuse.
Earrings, intimate apparel, face masks, gift cards, final sale items, and items damaged by misuse.
📋 How to Return
1
Contact Us
Email qmwq6593@outlook.com with your order number and reason
2
Get RA Number
We'll provide a Return Authorization number within 2 business days
3
Ship It Back
Pack securely and ship to the address provided
💰 Return Shipping Costs
| Reason | Who Pays |
|---|---|
| Change of mind / Wrong size | Customer |
| Received incorrect item | Zanerion |
| Defective or damaged | Zanerion |
💵 Refund Process
- Inspection: 3–5 business days after receipt
- Refund Timing: 5–7 business days to original payment method
- Refund Amount: Full product price (original shipping non-refundable unless our error)
💡 Quick Tip
We don't offer direct exchanges. Simply return your item and place a new order for the correct size or color. This ensures you get your replacement as quickly as possible.
We don't offer direct exchanges. Simply return your item and place a new order for the correct size or color. This ensures you get your replacement as quickly as possible.
⚠️ Faulty or Damaged Items
If you receive a defective or damaged item, contact us within 7 days with photos. We'll arrange a full refund or replacement at no cost to you.
Start Your Return
Have your order number ready and email us to get started.
Email: qmwq6593@outlook.com | Phone: 020 8633 1818